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My Capp's gas hot water heater was not working. I spoke to Antony and he walked me through the process to see if the pilot light was out and how to start it up again over the phone. He was awesome!
Addison, the plumber, came in to replace my water heater tank. He was polite, efficient, clean, and completed the job as quoted. I am very pleased with his professionalism and the work performed. Pricing is competitive. Coupons online via the website. I will use them again.
I had a issue with my bathroom plumbing a few weeks before Christmas. I called Capps Plumbing and Sewer. I am so grateful I made the call Capps Plumbing and Sewer. They sent workmen over and they tried their best to get the water to move in my sewer pipe. They then pulled my toilet and tried to rod from there. It did not work the tree roots were entrenched. They explained everything to me in detail. They wanted to make sure I knew what needed to be done to fix the problem and assure me there was no other alternative. I agreed to the plan. Within a half hour JULIE was out marked off all utilities . By 9:00 AM the back hoe was in my driveway and they started to go to work. It was like 12 degrees out. I forgot to mention when they left my house the night before they cleaned everything up. And they left things better than how they found it. They worked all day. Everyone was so courteous, nice, helpful explained every step of the way of what was happening or what the next step was. The job was done. They said they would be back when the Village approved the work. Next day they were out again after the Village approved it. They put all the dirt back swept my driveway clean I couldn't believe how clean they were and so knowledgeable. I would give them 10 stars if I could. My plumbing is now working so smoothly. Everyone should hire Capps for all their plumbing needs.
Capps was really wonderful. My mom has an old house in Arlington Heights and pipes had clogged with tree roots causing some pretty major nasty back-up/flooding in the house. We called Capps on the recommendation of a friend. From the first phone call the guy on the phone identified the problem over the phone and told me he could have someone out same day between 1-4pm and I called after noon. Another gentleman called to tell me our plumber would arrive in about 15 minutes which he did (about 1:30). Sean was pleasant and courteous and thorough. He listened to my mother, did a great job and was very helpful in his explanations. I would highly recommend him and the Capps team (they show up with a large truck full of everything they need!). And we would certainly use them again. Thanks Sean!
One of the most quick and affordable jobs we had done! Everyone was so friendly too! From the phones to the guys who came out. Great work!
I tried a different plumbing company because I thought Capp's was too expensive. Big mistake. I got what I paid for. While not inexpensive, Capp's is reliable and does good work. The past 2 times I've needed work, Sean was dispatched to my home. He is very polite, professional and efficient. He not only fixed the problems but explained what he did as well. While I would love to find a bargain, it's not worth poor service. Capp's will remain my plumbing company of choice, especially if they send me Sean.
Dear Mr. Capp:
We recently had a serious plumbing emergency and your company was recommended to us by our plumber. Your response was immediate and Sean was our technician.
Our problem took more than a day to correct but Sean was knowledgeable, thorough, clean and professional. I cannot say enough good things about him. Because of his outstanding service, Capps will be my company of choice and Sean, my technician.
Plumbing problems are often smelly and extremely messy and ours certainly was. ProTech was called for an extensive clean-up job. Bob (Bobby) from ProTech was our technician and his cleaning was first rate. He was pleasant, professional and his his attention to details was impressive. I'm sure Bobby would say that, "I was just doing my job," but in today's environment where customer service is viewed as a nuisance, it was refreshing to receive service that is unmatched in kind and quality. Bobby treated my home as if it were his own. Capps cannot go wrong with ProTech if they continue to employ Bobby and individuals like him.
We are still repairing our living space but Sean and Bobby have made our jobs much easier. Each deserves special recognition.
Had these two young strapping gents come help me with my water heater and got it installed quickly and efficiently, couldn't be happier with how everything went. I would recommend to anyone who is having problems with their plumbing.
These guys are great. We had a sudden issue with a kitchen sink backing up in a short term rental unit we own. I had guests checking in within a matter of hours, and the team was very accommodating in getting us taken care of quickly.
We have used this company for the last 8 years. From installing a clean out to fixing a toilet leak. They are quick responders, great customer service and proficient. They might be a bit on the higher side but you get what you pay for and they offer warranty with each service they perform.