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Todd disconnected my old water softener this morning. He was thorough, competent and answered all my questions. He was a pleasure to work with. Thank you.
Capps was really wonderful. My mom has an old house in Arlington Heights and pipes had clogged with tree roots causing some pretty major nasty back-up/flooding in the house. We called Capps on the recommendation of a friend. From the first phone call the guy on the phone identified the problem over the phone and told me he could have someone out same day between 1-4pm and I called after noon. Another gentleman called to tell me our plumber would arrive in about 15 minutes which he did (about 1:30). Sean was pleasant and courteous and thorough. He listened to my mother, did a great job and was very helpful in his explanations. I would highly recommend him and the Capps team (they show up with a large truck full of everything they need!). And we would certainly use them again. Thanks Sean!
Dear Mr. Capp:
We recently had a serious plumbing emergency and your company was recommended to us by our plumber. Your response was immediate and Sean was our technician.
Our problem took more than a day to correct but Sean was knowledgeable, thorough, clean and professional. I cannot say enough good things about him. Because of his outstanding service, Capps will be my company of choice and Sean, my technician.
Plumbing problems are often smelly and extremely messy and ours certainly was. ProTech was called for an extensive clean-up job. Bob (Bobby) from ProTech was our technician and his cleaning was first rate. He was pleasant, professional and his his attention to details was impressive. I'm sure Bobby would say that, "I was just doing my job," but in today's environment where customer service is viewed as a nuisance, it was refreshing to receive service that is unmatched in kind and quality. Bobby treated my home as if it were his own. Capps cannot go wrong with ProTech if they continue to employ Bobby and individuals like him.
We are still repairing our living space but Sean and Bobby have made our jobs much easier. Each deserves special recognition.
Had these two young strapping gents come help me with my water heater and got it installed quickly and efficiently, couldn't be happier with how everything went. I would recommend to anyone who is having problems with their plumbing.
These guys are great. We had a sudden issue with a kitchen sink backing up in a short term rental unit we own. I had guests checking in within a matter of hours, and the team was very accommodating in getting us taken care of quickly.
We have used this company for the last 8 years. From installing a clean out to fixing a toilet leak. They are quick responders, great customer service and proficient. They might be a bit on the higher side but you get what you pay for and they offer warranty with each service they perform.
I am the community manager for Arbors of Buffalo Grove Condominium Association and I personally recommend Capps to everyone I work with. Capps provides excellent response times to homeowner emergencies, they work with your Association with realistic suggestions, and also provide excellent customer service to the owners when they visit. They are good salesmen, but you have to be in this sort of industry. I can attest that they do not lead people astray with their up-selling, they only offer them additional options to fix a particular problem, some will cost more. Either way, they do the work courtesy and efficiently once contracted to do so. I recommend them to every Association I manage and every homeowner I speak to.
Capps Plumbing provides excellent customer service and does quality plumbing work. I would recommend them to everyone! 24 hour service is a huge plus!!