FIXTURES: Sinks, toilets, water heaters, and washing machines should have a small valve (angle stop) located near the fixture plumbing that can easily shut off and isolate the water supply to the fixture. Simply turning the valve clockwise will turn off the water flow.

HOUSE: For most single-family homes, the shut-off valve is typically located within two feet of where the main water enters. If your water is supplied by the village and you have a water meter, there are two valves that will shut off water to the entire home – one located on each side of the meter. It is important to always first shut off the valve located between the meter and the home (also known as the house-side valve). If that valve doesn’t work, only then attempt shutting off the valve between the meter and the outside of the home (also known as the street-side valve). If neither meter valve is operable and it is an emergency, contact us or your village to shut off the water from the exterior b-box.  The exterior b-box requires a specific key to be turned off and should only be operated by village personnel or licensed plumbing professionals. WARNING: Do NOT tamper with the b-box or the meter itself. It is illegal to tamper with, obstruct access to, or remove a water meter. Be very careful, and if you have any doubts at all, give us a call.