Capps is growing and we are looking for a Customer Service Representative (CSR) to be an integral part of our team. Our primary customers are homeowners and property managers. The CSR is responsible for answering phones, entering job information, and managing customer service issues. The ideal candidate will possess a positive attitude, be customer service oriented, have strong communication skills, enjoy talking to people daily, and be willing to learn the basics of plumbing.

Responsibilities:

• Answer and route phone calls
• Data entry in the customer service database
• Provide administrative and clerical support as needed

Skills:

• Strong computer and phone/communication skills
• Ability to adapt/respond to different types of situations
• Active listener
• Ability to multi-task, prioritize, and manage time effectively
• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with a strong performance culture
• Team-oriented — cooperative and collaborative

Experience:

• Minimum 1 year of call center or similar experience
• Knowledge of customer service principles and practices
• Knowledge of administration and clerical processes
• Proficient in MS Windows/Office
• Familiarity with CRM systems (ServiceTitan) is a plus

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