I called for repairs after a holiday weekend and was able to schedule an appointment the same day. They gave me a window for the service call and actually called back earlier than anticipated and said they were on the way. They were both… More friendly and professional. The technician, Tristan was prompt and after telling him what the issues were, he said he would inspect each area so he could provide a quick estimate. He did so and provided a very detailed and user friendly estimate. Tristan explained what he recommended and why. Once we agreed on the repairs, he got started on and completed all repairs in a reasonable time according to the estimate. The workmanship was also good. The entire process was very professional from start to finish and i would definitely recommend Capps for any plumbing needs.
In the past 3 days, I was fortunate enough to have Hunter, Jimmy, and Casey at my home to take care of various plumbing problems. All three men were professional and personable. Hunter fixed my kitchen sink and ordered the necessary parts… More to repair my shower. Today, Jimmy and Casey repaired the shower in a timely fashion. I feel fortunate to have had my property manager recommend Capps for my plumbing needs.
My ejector pump went out so I called Capps based on a recommendation. The experience was top notch from the start. I called to book my appointment and immediately received a text confirming the date and time . On the day of my appointment,… More I received another text telling me that Tristan, my technician, was on his way. The text included his picture which I really liked not only from a customer experience standpoint but also as an added security measure. When Tristan arrived, he introduced himself with a smile, presented his business card and put on his boot covers immediately so as to not track dirt into my home. I took him into the basement where he assessed the issue with the ejector pump and walked me through what he was going to do. After we agreed on the service, he went immediately to work. Once he was done, he showed me the completed product. I was not only impressed with the efficiency and professionalism of his work but he also left the area around my ejector pump cleaner than he found it! All around excellent experience and I would definitely call Capps Plumbing again without hesitation. A big thank you to Tristan for a job well done!
This was the second time that we have used Capp’s Plumbing. We have been extremely impressed with them. Sean L., today’s technician, was knowledgeable, helpful, and thorough in identifying the problems and solutions. He did a great job… More of fixing the main leak in the least costly manner. Great company.
Tristan from Capps was great. He was able to take care of our bathroom sink clog that was more than just a clog. The piping behind the wall needed some major work and updating. Capps overall from the time I called them and through to… More getting a professional to the house was seamless and I appreciated their system of updating through text.
